Call queues –
don’t miss that call
- Call queues to individuals or groups. Guarantee no calls are missed.
- Advanced queue strategies such as Round Robin & Hunt by 3s.
- Agents can answer calls from anywhere – at the office or remote.
- Call back option as overflow during busy times.
Call recording and
staff training
- Record calls for legal and quality monitoring purposes.
- Train agents during a live call with Listen in and Whisper.
- Use Barge in to take over when needed.
- Ticket responses can be monitored centrally.
Work remotely with
a user-friendly web app
- Full desk phone replacement, just login from your web browser.
- Click to call any number on a web page or CRM package.
- Create instant, app-free video conferences.
- Easy management of voicemail, simply click to play.
Choice of performance
reports
- User activity reports.
- Extension statistics reports.
- Average talking time.
- Call distribution.
- Queue call-backs reports.
- Statistic & breaches SLA.
- Queue answered calls by wait time.
- Team queue calls.
CRM & ERP integration
- Match caller ID to Microsoft 365, databases & CRM contacts.
- Click-to-Call – Launch calls straight from the CRM application.
- Call pop-ups. Calls are automatically linked to a customer record.
- Call journals. All calls are logged in the CRM.
Centralized management
of all queries
- Real time live chat. Integrate Facebook & text messages for business.
- Call back option. Don’t leave customers hanging during busy times.
- Efficiently manage calls with queues & switchboard.
- Elevate chats to voice or video call at the click of a button.
